Partner Success Coordinator

Partner Success Coordinator

About Micromentor

Micromentor is the world’s largest online platform for free business mentoring, connecting underserved entrepreneurs with skilled mentors to drive economic growth for micro, small and medium enterprises worldwide.

Our proprietary platform has enabled over 400,000 entrepreneurs and 100,000 mentors across 180 countries, leading to measurable gains in job creation, business survival, and revenue growth for those with limited access to other resources.

Beyond our global open platform, Micromentor Mentoring-as-a-Service (MM MaaS) offers a proprietary SaaS solution, providing customized B2B mentoring programs for corporations, foundations, ESOs (Entrepreneur Support Organizations), and governments.

These tailored solutions help organizations scale their impact by embedding impact-driven mentoring solutions within their organizations. With a focus on supporting under-resourced and climate-affected communities, our agile, mission-driven team operates like a tech startup, leveraging innovation to empower small businesses worldwide.

Position Overview

Job Title: Partner Success Coordinator
Location: Mexico
Reports to: Program and Impact Manager
Position Type: Contractor

The Partner Success Coordinator supports the successful implementation of Micromentor’s partner programs by delivering and coordinating key activities for onboarding, user recruitment, engagement and data-tracking needed to deliver high-quality experiences to entrepreneurs, mentors, and partners.

This role ensures that the day-to-day components of each program run smoothly by managing logistics, communication workflows, onboarding support, and data collection tasks. The Coordinator works closely with the Program & Impact Manager, who oversees partner relationships, while the Coordinator executes the operational backbone that enables timely delivery, accurate reporting, and strong community engagement.

The Coordinator collaborates with cross-functional teams, including Community Engagement, Marketing, Product, and Impact, to maintain consistent execution across multiple countries, time zones, and partner requirements. This role is essential to ensuring that program activities remain organized, documented, measurable, and aligned with Micromentor’s quality standards.

Key Responsibilities & Deliverables for this Consultancy

Program Operations & Coordination

  • Complete program setup tasks (trackers, folders, onboarding materials) within 10 business days of program launch.

  • Support day-to-day execution across multiple partner programs.

  • Manage program calendars, trackers, documentation, and internal deadlines.

  • Prepare agendas, logistics, and follow-ups for partner or internal meetings at least 2 business days before scheduled partner/internal meetings.

  • Develop and update onboarding decks, partner materials, and event content.

Communications Support

  • Coordinate outreach messages, email campaigns, and reminders for partner communications.

  • Coordinate logistics for onboarding sessions and quarterly check-ins by managing logistics, including invitations, slides, recordings, and attendance tracking.

  • Ensure participants receive clear, timely communication about program steps.

Data Tracking & Monitoring

  • Update dashboards, spreadsheets, and Metabase exports with current program data within 3 days of receiving new data.

  • Track recruitment, onboarding, mentor–entrepreneur connections, messaging activity, and training attendance.

  • Monitor performance for KPI trends and proactively flag risks or issues to the Manager within 5 business days of identifying emerging trends.

  • Support data cleaning, validation, and preparation for internal and external reporting.

Community Engagement Support

  • Coordinate scheduling and logistics for workshops, peer meet-ups, mentor sessions, and community events.

  • Share engagement plans, reminders, and participant information with consultants.

  • Maintain an up-to-date workshop tracker across all active programs to track attendance, engagement data, and post-session follow-up actions.

Impact Evaluation & Insights Support

  • Assist consultants in survey distribution, participant follow-ups, and data quality checks according to timeline, and follow-ups are completed.

  • Collect success stories, quotes, and short updates from the field per contract and program cycles.

  • Support preparation of foundational data for Quarterly Business Reviews (QBRs), interim updates, and final impact reports 7 business days before due dates.

Cross-Functional Collaboration

  • Partner with Marketing to support targeted recruitment campaigns, including lists, segmentation, and tracking.

  • Support Product/Tech by documenting and escalating user issues or partner-specific needs within 24 hours of receiving the information.

  • Collaborate with Comms to share potential success story leads.

Qualifications

  • English and Spanish fluency

  • Organization & Detail Orientation: Able to manage high-volume tasks across multiple partners.

  • Project Coordination: Strong ability to keep activities on track and organized.

  • Communication Skills: Clear writing, structured updates, and professional correspondence.

  • Data Tracking & Light Analysis: Comfort working with spreadsheets, dashboards, and basic metrics.

  • Tech-Savvy: Able to navigate multiple systems ( Metabase, Mailchimp, Zoom, GDrive).

  • Initiative & Reliability: Able to anticipate needs and complete tasks with minimal supervision.

  • Team Collaboration: Works effectively with consultants, internal teams, and managers.

  • Problem-Solving: Identifies operational issues early and proposes workable solutions.

  • Mission Alignment: Strong commitment to supporting under-resourced entrepreneurs globally.

Why Join Micromentor?

This role supports Micromentor's mission to empower small businesses globally by ensuring high-quality implementation of partner and customer commitments. Your contributions will directly impact our ability to be a sustainable social enterprise and foster meaningful connections between entrepreneurs and mentors, furthering economic opportunities in underserved communities.

How to Apply:

Please send an email to careers@micromentor.org with the subject line “Application: Partner Success Coordinator”

Be sure to attach your CV and include a brief introduction or cover letter in the body of the email.

Applications that do not follow these instructions will not be considered.

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