Digital Communications Analyst

About Micromentor

Micromentor is a global social enterprise working to close one of the biggest gaps facing under-resourced entrepreneurs: access to trusted, practical business guidance.

We believe mentorship can change the trajectory of a business, and a life, when it’s accessible, human, and designed for real-world conditions. Through our digital platform, we’ve connected tens of thousands of entrepreneurs with volunteer mentors across 180 countries, with a strong focus on women entrepreneurs and microbusinesses.

Our team combines technology, community, and deep empathy for the entrepreneurs we serve. We work across cultures, time zones, and sectors to build mentorship as scalable infrastructure for income generation and economic mobility.

Our team is motivated to support economic mobility through entrepreneurship and mentoring, energized by experimentation, and excited to see their work translate into real outcomes for real people. We’re looking for dedicated people to help us move this mission forward.

Position Overview

Job Title: Digital Communications Analyst
Location: Remote / Flexible, must overlap with Pacific Coast time 4+ hours/day Mexico-based preferred
Reports to: Growth Marketing Manager
Position Type: Contractor (20-30 hours / week, deliverables-based)
Compensation: $1,500-$3,000 USD per month, commensurate with experience and location

Micromentor is hiring a Digital Communications Coordinator Coordinator to support the execution of our user-facing digital communications and website updates.

This is a junior, hands-on role designed for someone who is highly organized, detail-oriented, and eager to learn. You will primarily manage day-to-day updates in Squarespace and execute email campaigns in Mailchimp. You will also support light reporting and operational user-support analytics (e.g., pulling performance metrics, maintaining trackers, and helping the team understand what’s working).

This role is ideal for someone who can pick things up quickly, follow processes, and steadily build competence over time—with room to grow in responsibility as you develop.

Estimated split: ~70% web + email execution / 30% reporting + operational support

Key Responsibilities

Website Support (Squarespace) — 35%

  • Create, update, and QA webpages in Squarespace using existing templates (landing pages, informational pages, forms/CTAs).

  • Publish updates supplied by internal stakeholders (text, links, images), ensuring formatting and links are correct.

  • Maintain basic site hygiene: navigation updates, button/link changes, simple layout edits, and page organization.

  • Perform pre-publish QA checks (mobile/desktop formatting, broken links, readability).

  • Log changes and keep a simple record of updates for visibility and coordination.

  • Coordinate with internal stakeholders for approvals and with design support when changes go beyond basic edits.

    In scope: routine website updates and content publishing

    Out of scope: custom web development and complex coding work (basic HTML/CSS familiarity is a plus, not required)

Email Marketing Execution (Mailchimp) — 30%

  • Build and send single-send email campaigns (newsletters, announcements, program updates, reminders).

  • Use and maintain Mailchimp templates; format content, insert links/images, and run test sends/QA.

  • Manage contact lists and segmentation basics (tags/segments), with attention to accuracy and compliance.

  • Coordinate send schedules using a shared calendar and stakeholder deadlines.

  • Maintain an email log/tracker (what was sent, when, audience, purpose).

    In scope: consistent execution and list hygiene

    Out of scope: advanced lifecycle architecture (highly complex automations/drip systems). If needed, you may support under guidance.

Reporting & Dashboard Support — 20%

  • Track and summarize performance metrics for email, basic web updates, and other digital campaigns as needed (e.g., sends, opens, clicks, top links, unsubscribes).

  • Maintain simple trackers and recurring reports in Google Sheets.

  • Pull or observe relevant metrics in Metabase (light support; may start by observing rather than building).

  • Contribute to a lightweight monthly snapshot for stakeholders (what shipped, what performed well, what needs attention).

User Support (Operational / Analytical) — 10%

  • Support internal operational needs related to user communications, such as:

  • Tagging/categorizing recurring user issues related to comms (where relevant)

  • Identifying patterns in campaign performance (e.g., drop-offs, low engagement segments)

  • Maintaining clean documentation of processes and recurring requests

  • Coordinate internally to ensure user-facing communications are accurate, timely, and aligned with platform initiatives.

General Coordination & Team Support — 5%

  • Participate in recurring check-ins with your manager and relevant teammates.

  • Manage inbound requests using a simple intake process (task board, form, or shared doc).

  • Communicate timelines clearly, flag risks early, and keep work moving across stakeholders.

Minimum Qualifications & Required Skills:

  • Comfort working in digital tools and learning new systems quickly (Squarespace/Mailchimp experience is a plus, not required).

  • Strong attention to detail and quality control (links, segments, formatting, deadlines).

  • Clear written communication and strong follow-through.

    Organized workflow and ability to manage multiple small tasks reliably.

  • Prior exposure to Squarespace, Mailchimp, Google Sheets, or basic analytics.

  • Basic design/tool familiarity (e.g., Canva or Google Slides) for simple formatting needs.

  • Spanish language skills (helpful, not required).

Additional Core Competencies:

  • Aligns with micromentors’ mission to increase economic opportunity for underserved entrepreneurs via tech-enabled, human mentorship

  • Makes informed decisions by gathering relevant data, seeking feedback, weighing risks and ability to explain one’s rationale

  • Builds community and inclusion via transparency in their work, earning trust and putting trust in others, resolving conflict respectfully and ensuring appropriate stakeholders are involved in decisions as needed.

  • Maintains a learning mindset and adaptability via curiosity and reflection/improvement of mistakes

  • Ownership and execution sets clear goals and follows through, takes accountability for resolving issues

  • Sustainable performance: Balances strong delivery with healthy work habits and self-care, Shows up and supports others with steadiness, optimism, and resilience

  • Cultural awareness: Demonstrates understanding of cultural challenges others may face. Adjusts communication tone, pace, and formality depending upon cultural context. Regularly examines personal assumptions and works to reduce unconscious bias

Why Join Micromentor?

This role supports Micromentor's mission to empower small businesses globally by ensuring we identify and secure mission-aligned partners’ whose pain points we can alleviate via mentorship for entrepreneurs. Your contributions will directly impact our ability to be a sustainable social enterprise and foster meaningful connections between entrepreneurs and mentors, furthering economic opportunities in underserved communities.

How to Apply:

Please send an email to careers@micromentor.org with the subject line “Application: Digital Communications Analyst”

Be sure to attach your CV and include a brief introduction or cover letter in the body of the email.

Applications that do not follow these instructions will not be considered.

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