Webmaster & Email Marketing Coordinator

Website Management

Email Marketing

Webmaster & Email Marketing Coordinator

Website Management

Email Marketing

Job Title: Webmaster & Email Marketing Coordinator

Location: Remote / Flexible Position

Type: On contract

About Micromentor

Micromentor is the world’s largest online platform for free business mentoring, connecting underserved entrepreneurs with skilled mentors to drive economic growth for micro, small and medium enterprises worldwide. Our proprietary platform has enabled over 400,000 entrepreneurs and 100,000 mentors across 180 countries, leading to measurable gains in job creation, business survival, and revenue growth for those with limited access to other resources. Beyond our global open platform, Micromentor Mentoring-as-a-Service (MM MaaS) offers a proprietary SaaS solution, providing customized B2B mentoring programs for corporations, foundations, ESOs (Entrepreneur Support Organizations), and governments. These tailored solutions help organizations scale their impact by embedding impact driven mentoring solutions within their organizations. With a focus on supporting under-resourced and climate-affected communities, our agile, mission-driven team operates like a tech startup, leveraging innovation to empower small businesses worldwide.

Position Overview

The Marketing & Web Support Consultant will play a critical role in supporting Micromentor's marketing efforts through effective management of our website and email marketing tools. This consultant will work cross-functionally, collaborating closely with various teams to ensure seamless integration of content, translations, and campaign materials, thereby enhancing our digital presence and user engagement.

Key Responsibilities

Website Management

  • Regular website audits conducted weekly to ensure content accuracy, functionality and visual appeal.

  • Coordinate content, translation, and visual assets with internal departments and graphic designers.

  • Creation and publication of landing pages aligned with marketing initiatives as needed.

  • Troubleshoot website issues swiftly to minimize downtime.

  • QA support on community level feature releases

  • Create a monthly summary report outlining website updates, content uploads, and troubleshooting performed.

Email Marketing (Mailchimp)

  • Maintain accurate audience segmentation and database management within Mailchimp.

  • Development and deployment of at least two email marketing campaigns per month, as required by marketing or other departments.

  • Regular weekly meetings with team members to discuss content planning, gather requirements, and ensure alignment across departments.

  • Maintenance of audience segmentation and accurate contact lists in Mailchimp, ensuring adherence to billing plan limits.

  • Timely analytics reports provided upon request, including key performance metrics (open rates, click rates, conversions), campaign effectiveness, and actionable insights for continuous improvement.

User Support

  • Work closely with The Centr (Micromentor’s vendor providing user support) to ensure timely and effective resolution of flagged users, spam reports, or other violations of the community code of conduct.

  • Serve as the liaison between Micromentor’s Product team and The Centr for cases that require technical support, ensuring accurate documentation, ticket creation, and communication with users.

  • Support data privacy processes, including handling user requests for data deletion in accordance with Micromentor’s policies.

Qualifications

  • Proficiency with Squarespace or similar CMS platforms.

  • Experience in email marketing, particularly Mailchimp or comparable platforms.

  • Strong project management skills with the ability to coordinate multiple stakeholders.

  • Excellent written and verbal communication skills.

  • Analytical capability to interpret data and provide actionable insights.

Why Join Micromentor?

This role supports Micromentor's mission to empower small businesses globally by ensuring robust digital engagement and effective marketing communications. Your contributions will directly impact our ability to foster meaningful connections between entrepreneurs and mentors, furthering economic opportunities in underserved communities.