This privacy statement covers the site WWW.MICROMENTOR.ORG. Because of the nature of the internet, MicroMentor cannot guarantee or make claims for data collected by sites you may link to from this site.

If users have questions or concerns regarding this statement, they should first contact MicroMentor by emailing: Support@MicroMentor.org.

Information Collection and Ownership
MicroMentor is the sole owner of the information collected on www.MicroMentor.org. MicroMentor collects information from our users at several different points on our Web site.

Registration
In order to use this Web site to apply to participate in the MicroMentor program, a user must first complete the application process. During this process a user is required to provide us with contact, demographic and business information (such as name and email address, gender and ethnicity, and business industry and time in business). We use this information to contact the user about services on our site for which he/she has expressed interest.

Information Use
We collect contact, demographic and business information in order to provide a mentor matching service and to facilitate virtual mentoring. How MicroMentor uses information:
(a) To match you with either a mentor or a protégé. Once a match is made, your name and the email address will be supplied to the person you have been matched with.
(b) We will also use your contact information to contact you from time to time, to check in regarding the mentoring process and to let you know of important events at MicroMentor.
(c) We will use the information you give us (along with information we collect during and after the mentoring process) to evaluate and improve the program.
(d) We will also use non-identifiable, aggregate information to guide our program efforts and report to funders and stakeholders.
(e) With your explicit permission we may use your details to promote the program. You will be contacted before release of your information and may withdraw this permission at any time.

Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. The MicroMentor site does not currently use cookies.

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Clear Gifs (Web Beacons/Web Bugs)
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. The MicroMentor site does not currently use clear gifs.

Communications from the Site
Established members will occasionally receive information on MicroMentor services, messages regarding participation in the program, and newsletters. Members cannot opt out of these communications while they are participating in the program. Members who have finished the program or no longer wish to take part can opt-out of these mailings.

Customer Service
We communicate with users to provide requested services and in regards to issues relating to their account. We reply via email, regular mail or phone depending on the nature of the communication.

Sharing Information
Legal Disclaimer: Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law.

Aggregate Information (non-personally identifiable)
We may share aggregated demographic information with our stakeholders. This may include aggregated information about program participants, their businesses and their participation in the program. This information is not linked to any personally identifiable information.

These are the instances in which we will share users' personal information:
In order to provide you with service we will pass on your name and the email address you give us to the person you are matched with. We will share contact information and program result information with the protégé's community based organization that may only use it for the purposes of facilitating this program and evaluating the services they provide to the protégé.

Choice/Opt-in
By applying for the program, users opt-in to receiving communications from MicroMentor. After participation in the program is complete, users are given the opportunity to 'opt-out' of receiving further communications by replying to Support@MicroMentor.org with "Unsubscribe" in the subject line. There may be up to a 7 day delay in manually processed requests.

Links
This Web site contains links to other sites. Please be aware that MicroMentor is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests
From time-to-time we request information from users via surveys. The requested information may include contact information (such as name and email address) or may be linked to your MicroMentor account that already holds this information. Contact information may be used to follow up on the survey. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and MicroMentor's programs. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys, they may not use users' personally identifiable information for any secondary purposes.

Tell-A-Friend
If a user refers a friend to us by informing us of their email address, MicroMentor will send the friend a one-time email inviting them to visit the site. MicroMentor stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact MicroMentor at Support@MicroMentor.org to request the removal of this information from our database.

References
MicroMentor occasionally asks participants to submit references to us before being accepted into the program. MicroMentor stores this information for the sole purpose of conducting reference checks. The reference may contact MicroMentor at Support@MicroMentor.org to request the removal of this information from our database.

Security
This Web site takes precautions to protect our users' information. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Furthermore, everyone on the project is kept up-to-date on our security and privacy practices. Every year, as well as any time new policies are added; our entire team is notified and reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment, behind a locked cage in a locked facility.

Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can be done by emailing us at Support@MicroMentor.org.

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at Support@MicroMentor.org.